jl599 Privacy Policy

1. Data Controller

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, the data controller responsible for your personal information is jl599, operating the online casino and sports betting platform accessible at jl599.co. References to "jl599," "we," "us," or "our" in this Privacy Policy refer to the data controller entity operating the Platform.

jl599 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws in the Philippines. The DPO's contact details are provided in Section 14 of this Policy.

2. Personal Data We Collect

2.1 Registration & Identity Data

When you create a jl599 account, we collect personal information including your full legal name, date of birth, gender, residential address (including barangay, city, and province within the Philippines), email address, and mobile phone number. This information is required to establish your identity, verify your eligibility to play, and fulfil our Know Your Customer (KYC) obligations.

2.2 Identity Verification Documents

As part of our KYC process, jl599 may request copies of Philippine government-issued identification documents such as your Philippine Passport, SSS/UMID ID, Driver's License, PhilSys National ID, or PRC Professional ID. These documents are used solely for identity and age verification purposes and are stored securely in accordance with Section 8 of this Policy.

2.3 Financial & Transaction Data

jl599 collects financial information necessary to process your deposits and withdrawals, including your GCash-registered mobile number, PayMaya account details, and bank account information (account name and number for BPI, BDO, or Metrobank transfers). We do not store full credit or debit card numbers on our servers — card payments are processed by our PCI-DSS compliant payment processor.

2.4 Gaming Activity Data

We collect records of your gameplay activity on the jl599 Platform, including game sessions, wager amounts, win/loss outcomes, bonus usage, and session durations. This data is used to administer your account, detect problem gambling indicators, comply with PAGCOR reporting requirements, and improve the jl599 Platform experience.

2.5 Technical & Device Data

When you access jl599, we automatically collect technical information including your IP address, browser type and version, device type and operating system, screen resolution, time zone setting, and pages visited. This data helps us maintain platform security, detect fraudulent access, and optimise the jl599 experience across Philippine mobile networks and devices.

2.6 Communications Data

If you contact jl599 through our live chat support or via email, we retain records of those communications, including the content of your messages, timestamps, and the outcomes of any support interactions. This enables us to provide consistent customer service and maintain accountability.

3. How We Collect Your Data

jl599 collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, contact support, or update your profile settings;
• Automatically — through cookies, web beacons, log files, and similar tracking technologies when you browse or interact with the jl599 Platform (see Section 9);
• Third-party sources — including identity verification service providers, payment processors (GCash, PayMaya, banking partners), and fraud detection services, where such third parties are authorised to share data with jl599 for the purposes described in this Policy.

4. Purposes of Processing Your Personal Data

jl599 processes your personal data for the following documented purposes:

• To create, maintain, and administer your jl599 account;
• To verify your identity and age (21+) in compliance with PAGCOR regulations and the Anti-Money Laundering Act (AMLA) of the Philippines;
• To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To administer bonuses, promotions, and loyalty rewards;
• To monitor for problem gambling indicators and enforce responsible gaming tools such as deposit limits and self-exclusion;
• To respond to customer support queries and resolve disputes;
• To comply with legal obligations including tax reporting and regulatory submissions to PAGCOR;
• To send account-related notifications (e.g., deposit confirmations, withdrawal processing updates) — these are non-negotiable service communications;
• To send marketing communications about jl599 promotions, new games, and special events — subject to your prior consent and your right to opt out at any time.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, jl599 processes your personal data on the following legal bases:

• Contractual necessity — processing required to fulfil the terms of your jl599 account agreement, including identity verification, payment processing, and account management;
• Legal obligation — processing required to comply with applicable Philippine laws, including PAGCOR regulations, AMLA obligations, and National Privacy Commission requirements;
• Legitimate interests — processing for fraud prevention, platform security, and service improvement, where jl599's interests do not override your rights and freedoms;
• Consent — processing for marketing communications, where you have expressly opted in to receive such communications.

6. Sharing Your Personal Data

jl599 does not sell your personal data to third parties. We may share your personal data in the following limited circumstances:

• Service providers — third-party vendors who assist jl599 in delivering the Platform, including payment processors (GCash operator Globe Fintech Innovations, PayMaya Philippines), identity verification providers, KYC database services, and cloud infrastructure providers. These vendors are contractually bound to process your data only on jl599's instructions and in accordance with applicable data protection laws;
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where jl599 is legally required to disclose information;
• Law enforcement — Philippine law enforcement agencies where disclosure is required pursuant to a valid court order, subpoena, or legal process;
• Business transfers — in the event of a merger, acquisition, or sale of jl599 assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7. Data Retention

jl599 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with AMLA record-keeping requirements;
• Transaction and financial records are retained for five (5) years, consistent with Philippine tax and anti-money laundering obligations;
• Gaming activity logs are retained for three (3) years for responsible gaming monitoring and dispute resolution purposes;
• Customer support communications are retained for two (2) years from the date of the last interaction;
• Marketing consent records are retained for as long as you remain subscribed, and for two (2) years following opt-out, to demonstrate consent compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

8. Data Security Measures

jl599 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jl599 servers;
• AES-256 encryption for sensitive data at rest, including identity documents and financial records;
• Multi-factor authentication requirements for jl599 administrative access;
• Regular third-party penetration testing and vulnerability assessments;
• Role-based access controls ensuring that jl599 staff access only the personal data necessary for their specific job function;
• Comprehensive incident response procedures, including mandatory notification to the National Privacy Commission within 72 hours of discovery of a personal data breach that is likely to give rise to a risk to your rights.

9. Cookies & Tracking Technologies

jl599 uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure security, and gather analytics. The categories of cookies used are:

• Strictly necessary cookies — required for the Platform to function correctly, including session management, login authentication, and security token validation. These cookies cannot be disabled;
• Functional cookies — used to remember your preferences (e.g., language, game history, display settings) across jl599 sessions;
• Analytics cookies — used to collect anonymised information about how Filipino players navigate and interact with the jl599 Platform, enabling us to improve usability and performance;
• Marketing cookies — used to deliver relevant promotional content based on your interaction with jl599. These are only activated with your prior consent.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the jl599 Platform.

10. Your Rights as a Data Subject

As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to the personal data jl599 holds about you:

• Right to be informed — the right to be notified of the purposes for which your data is being processed, including this Privacy Policy;
• Right of access — the right to obtain a copy of the personal data jl599 holds about you;
• Right to rectification — the right to request correction of any inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object — the right to object to certain types of processing, including direct marketing;
• Right to data portability — the right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission of the Philippines if you believe jl599 has processed your data unlawfully.

To exercise any of the above rights, please contact our Data Protection Officer as set out in Section 14. jl599 will respond to all verified data subject requests within thirty (30) calendar days of receipt.

11. Minors & Age Verification

The jl599 Platform is strictly intended for adults aged 21 years and older. jl599 does not knowingly collect personal data from persons under the age of 21. If jl599 discovers that personal data has been collected from a minor, that data will be immediately deleted and the associated account will be terminated. Parents or guardians who believe a minor has registered an account with jl599 should contact us immediately via the details in Section 14.

12. International Data Transfers

Where jl599 engages service providers located outside the Philippines — such as cloud infrastructure providers or international payment processors — personal data may be transferred to and processed in jurisdictions other than the Philippines. In such cases, jl599 ensures that appropriate safeguards are in place, consistent with the requirements of the Data Privacy Act of 2012, including contractual data protection clauses that require the receiving party to provide an equivalent level of data protection to that applicable in the Philippines.

13. Changes to This Privacy Policy

jl599 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. When material changes are made, jl599 will notify registered players by email and/or through a prominent notice on the Platform at least 30 days prior to the changes taking effect, where practicable. The updated Privacy Policy will be published at jl599.co/privacy-policy with a revised "Last Updated" date. Your continued use of the jl599 Platform following the effective date of an amended Privacy Policy constitutes your acknowledgment of the changes.

14. Contact & Data Protection Officer

For questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jl599, please contact our Data Protection Officer through the following channels:

You also have the right to escalate any unresolved privacy complaints to the National Privacy Commission of the Philippines at privacy.gov.ph. jl599 is registered with the National Privacy Commission as a personal information controller.